faq

FREQUENTLY ASKED QUESTIONS

About us

Billig Jewelers has a retail location at 330 Rt 73 South Marlton NJ. We’d love to meet you there.

We mostly operate online, however, which allows us to cut overhead costs and focus exclusively on quality and service. This all means that you receive a high quality product at a much better value than you would at your local jewelry store.

Not in NJ and still want to see your diamond jewelry in person? Order your jewelry today and we offer free shipping on all items, a 30-day money back guarantee, and a one time free ring resizing within the first year of your purchase, including free return shipping for the first resize.

Yes. We currently have G.I.A Graduate Gemologists on staff. These gemologists are an integral part of our customer service team. If you have any questions, you can speak with a graduate gemologist at any time.

Insurance and Long-Term Care

All jewelry purchased from Billig Jewelers is eligible for a free cleaning every six months. You may also return your jewelry to our offices for free prong tightening, re-polishing, rhodium plating and cleaning. Contact concierge@billigjewelers.com to arrange service.
All of our jewelry is manufactured using the highest quality materials and is inspected prior to shipment. We stand behind everything that we sell and warrant that all items will be free from any manufacturing defects at the time of delivery. Our lifetime warranty offers free prong tightening, re-polishing, rhodium plating and cleaning services. In the event that there is ever a problem with your jewelry, or you are in need of other services that are not covered under our lifetime warranty, your jewelry can be mailed back to us for evaluation. Once inspected, should charges apply, you will be notified prior to any work being done to service your jewelry. Please contact us concierge@billigjewelers.com if you have any questions or if you would like to return your item(s) to take advantage of our free lifetime warranty or to request additional repair work needed to service your Billig Jewelers jewelry.

Yes. Every finished engagement ring or piece of fine jewelry valued at $1,000 or higher will be accompanied by a full insurance evaluation.

Although we provide you with an insurance appraisal that you can use to obtain coverage, we do not provide jewelry insurance. We have, however, partnered with Jewelers Mutual Insurance Company to provide you with the option of insuring your jewelry with its Jewelers Mutual® Jewelry Insurance Insuring your jewelry with Jewelers Mutual® Jewelry Insurance is quick and easy, and leaves you with a feeling of emotional and financial security.

Orders and Ring Sizes

Definitely. At Billig Jewelers, we understand how important it is for our customers to see and feel jewelry – especially a piece of jewelry as personal as an engagement ring.
So Here at Billig Jewelers, we offer free shipping on all orders, with no minimum purchase. In fact, we’re so confident that you’ll be impressed by the quality of our jewelry that we offer a money back guarantee. If you’re not satisfied with your order, you have 30 days to return your item and receive a full refund.
Nervous that you’ve ordered the incorrect ring size?
That’s no problem, either. We will resize your ring once for free within the first year of your purchase, including free return shipping.*
*Some rings cannot be resized and will need to be remanufactured. There will be a fee for rings that need to be remanufactured outside the 30-day return policy.

Yes. You can purchase our loose diamonds, engagement rings or fine jewelry using our secure checkout process.

Yes. Custom designing an engagement ring is a great way to create a ring that is perfect for your unique personality—a beautiful expression of love. Click here to learn about custom designing your own engagement ring

For questions about your order, call Customer Service at 856-983-2300 or email us at service@billigjewelers.com.

Yes, we’d be happy to personalize your ring with an inscription for FREE.

Please note: There will be a $25 re-polishing fee if an engraved item is returned.

Yes! Every ring on the Billig Jewelers website is available for purchase, regardless of whether or not you purchase a center diamond from us. Many rings, however, cannot be manufactured unless we have the diamond in our possession. Tension settings, rings with diamond halos, and other unique designs fall into that category.

In those instances, we require that you send the diamond to our store and we charge a $100 setting fee. To order those designs, please contact our store and we will provide you with an exact shipping and insurance quote. For all other designs, you can complete your order through our online shopping cart. When you check out with just a setting (and not a diamond), please provide us with the exact shape and millimeter dimensions of your diamond so we can include properly sized prongs.

Every loose diamond, ring and piece of jewelry listed on the website is sold with a 100% money back guarantee. Designing your own ring using our system or having your diamond mounted into any ring does not make the ring custom. Custom orders refer to ring designs that are not on the Billigjewelers.com website.

Our Diamonds and Jewelry

A Gemological Institute of America (GIA), American Gem Society (AGS), International Gemological Institute (IGI) or Gem Certification & Assurance Lab (GCAL) diamond certificate assures the value and quality of your diamond. GIA, AGS, IGI and GCAL are the gold standard in diamond grading. Their reports detail key characteristics of each diamond.

We ship every loose diamond and diamond engagement ring with an independent GIA, AGS, IGI or GCAL lab report. This report can be examined by a qualified gemologist and compared against the unique characteristics of your diamond.

Payments

We accept all major credit cards (Visa, MasterCard, American Express, and Discover), as well as PayPal. Many customers purchasing items valued over $1,000 prefer paying by wire transfer. Wire transfer orders receive a 1.5% discount from our listed price. Customers paying by wire will receive wiring instructions once they have completed the check-out process. We must receive confirmation from our bank that a wire transfer has been completed before items can be shipped. Please contact our customer service department at 856-983-2300 if you have any additional questions.

Yes. Bank wire customers receive a 1.5% discount off their entire order.

Yes. Billig Jewelers offers payment options to help you purchase the jewelry of your dreams. We offer AFFIRM financing. Select the option best for you and complete the application form online.

We hope this answers all the questions you might have. Please feel free to call 856-983-2300 if you need any other questions answered. We are here to make your Billig Jewelers shopping experience AWSOME!!!!!