FREQUENTLY ASKED QUESTIONS

Diamond & Gemstone Education

What are the 4Cs of diamonds?

The 4Cs stand for Cut, Color, Clarity, and Carat Weight. These four characteristics determine a diamond's value and brilliance. At Billig Jewelers, we take the time to explain each aspect so you feel confident in your purchase.

What is the difference between lab-grown and natural diamonds?

Lab-grown diamonds are chemically, physically, and visually identical to natural diamonds—they are simply created in a lab rather than formed in the earth. They offer exceptional beauty at a more accessible price point.

How do I choose the right diamond shape?

From Round to Oval to Emerald cuts, the best shape comes down to your style and what flatters your hand. Our team will walk you through all options and help you find the perfect shape for your ring or custom piece.

What is the difference between 14k and 18k gold?

14k gold contains about 58.3% pure gold mixed with other metals, making it more durable and affordable—ideal for everyday jewelry. 18k gold has 75% pure gold, offering a richer color but is softer and usually pricier.

Are lab diamonds a good investment?

Lab-grown diamonds are a great option for beauty and value, but they generally do not appreciate over time like certain natural diamonds. They're ideal for customers seeking high-quality without the premium price tag.

Custom Jewelry & Design

Do you create custom engagement rings or jewelry?

Yes! We specialize in custom pieces. Whether you're creating a one-of-a-kind engagement ring or redesigning a family heirloom, our team will guide you through the process from concept to completion.

How does the custom jewelry process work?

We start with a consultation—either in person or online—where you share your ideas, budget, and style. Then we produce a 3D CAD rendering for your approval at no charge within 48 hours. Once finalized, our skilled artisans handcraft your piece in our workshop. Most custom projects take 2–3 weeks.

Can I use my own diamond or gemstone?

Absolutely. Many customers bring in family stones or heirlooms to repurpose into new designs. We'll assess your stone and incorporate it into your new custom piece.

Jewelry Care & Maintenance

How should I clean my jewelry at home?

Use a soft toothbrush, warm water, and mild dish soap to gently clean most gold and diamond jewelry. Avoid harsh chemicals or ultrasonic cleaners unless advised by a professional.

How often should I have my jewelry inspected?

We recommend a professional inspection every 6–12 months to check for loose stones, worn prongs, or general wear. Bring your piece in anytime—we're happy to help.

Do you offer jewelry repairs?

Yes. We offer ring resizing, prong repair, stone replacement, chain soldering, clasp replacement, and more. All repairs are done on-site by our skilled goldsmiths.

How long does it take to resize a ring?

Ring resizing typically takes 1–2 weeks, depending on the complexity and workload. We recommend scheduling ahead to ensure timely service.

Financing & Payment Options

Do you offer financing or layaway?

Yes. We offer flexible payment plans and layaway options to make your purchase stress-free. Please visit or call us for details about our current financing promotions.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Discover, AmEx), debit cards, Apple Pay, and cash. We also offer financing and layaway for qualified purchases.

Can I finance my jewelry purchase at Billig Jewelers?

Yes! We offer flexible financing options and payment plans to make buying your dream jewelry easier. Please contact us in-store or by phone for the latest financing offers and qualification details.

Jewelry Appraisals & Insurance

Do you provide appraisals for insurance?

Yes. We provide professional, written appraisals for insurance, estate planning, and resale purposes. Our graduate gemologist uses industry-standard tools and grading systems to provide accurate valuations.

How often should I update my jewelry appraisal?

Appraisals should be updated every 3–5 years to reflect current market values and replacement costs.

Shipping, Returns & Exchanges

Do you offer shipping?

Yes. We offer free FedEx shipping within the U.S. on all online orders. All shipments are fully insured and require a signature upon delivery.

What is your return policy?

We accept returns and exchanges within 45 days of purchase for most items. Jewelry must be in original condition and include all packaging. Custom or personalized items are final sale and non-refundable.

Can I return a custom order?

Custom or made-to-order pieces are final sale due to the personalized nature of the work. However, if there's an issue with your order, please contact us and we'll do our best to make it right.

Occasion-Based Shopping

Do you have jewelry gift ideas for birthdays and anniversaries?

Yes. Our collections include timeless gifts such as diamond studs, personalized name necklaces, birthstone rings, and classic gold chains. Stop by or shop online to find the perfect piece.

Can you help me pick out the right gift?

Absolutely. Whether it's a last-minute gift or a planned celebration, our experienced team is here to help you choose something meaningful and beautiful.

Watches & Luxury Timepieces

Do you sell luxury watches?

Yes. We carry select luxury timepieces and pre-owned watches. Our experts can help you select or service your timepiece.

Do you offer watch repairs?

Yes. We perform battery replacements, band adjustments, and full servicing for most watch brands.

Do you offer watch battery replacement and repairs?

Yes, we provide watch battery replacements and general watch repair services in-house. Bring your watch to our Marlton showroom, and our experts will assist you promptly.

Store Information & Services

Where are you located?

We are located at 330 Route 73 South, Marlton, NJ 08053. Visit our contact page for directions.

What are your hours?

Tuesday–Friday: 10 AM–5 PM
Saturday: 10 AM–4 PM
Sunday & Monday: Closed

Do I need an appointment?

Walk-ins are always welcome, but we recommend appointments for custom design consultations, appraisals, or estate evaluations.

Do you buy gold, diamonds, or estate jewelry?

Yes. We purchase gold, diamonds, and estate pieces. Bring your items in for a complimentary evaluation with no obligation.